Legal
Privacy Policy
Effective Date: March 27, 2026
Iron Edge Outdoor Services LLC ("Iron Edge," "we," "our," or "us") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding that information. This policy applies to all interactions with us through our website at ironedgeoutdoors.com, our contact forms, phone calls, text messages, and email communications.
1. Information We Collect
We collect only the information necessary to respond to your inquiries and provide our services. When you submit our contact form, we collect:
| Data Collected | Purpose |
|---|---|
| Full name | To identify you and personalize communication |
| Phone number | To call or text you about your inquiry, send appointment reminders |
| Email address | To send estimates, project updates, and follow-up correspondence |
| Service requested | To understand your needs and provide an accurate estimate |
We may also collect information you provide voluntarily during phone calls, text message conversations, or emails, such as your address, project details, photos of your property, or scheduling preferences.
Information Collected Automatically
When you visit our website, basic technical data may be collected automatically through our hosting provider (Vercel), including:
- IP address
- Browser type and version
- Pages visited and time spent on site
- Referring URL
This data is used for website performance and security purposes only. We do not use cookies for tracking or advertising.
2. How We Use Your Information
We use the information you provide for the following purposes:
- Responding to your inquiry or estimate request
- Scheduling and confirming appointments
- Sending appointment reminders via text message
- Following up on completed or pending projects
- Providing project updates and status notifications
- Communicating about service-related matters
We do not use your information for marketing campaigns, promotional blasts, or advertising purposes. We do not sell leads. Your information is used only in connection with the services you inquired about.
3. SMS/Text Message Communications
If you provide your phone number through our contact form or by texting us, you may receive text messages from Iron Edge Outdoor Services. This section explains how our text messaging works.
What You Are Opting Into
By submitting your phone number on our website or by texting us, you are giving your express consent to receive SMS and MMS messages from Iron Edge Outdoor Services LLC at the phone number you provided. These messages are related to your service inquiry and may include:
- Replies to your questions about our services
- Estimate details and scheduling information
- Appointment confirmations and reminders
- Project updates (e.g., crew arrival time, weather delays)
- Follow-up messages after service completion
Message Frequency
Message frequency varies. You will typically receive between 1 and 10 messages per month depending on whether you have an active inquiry or ongoing project. We only send messages that are relevant to your service.
Costs
Message and data rates may apply. Standard messaging and data rates from your wireless carrier apply to text messages you send to or receive from us. Iron Edge Outdoor Services is not responsible for any fees charged by your carrier.
How to Opt Out
You can stop receiving text messages at any time by replying STOP to any message from us. You will receive a single confirmation that you have been unsubscribed, and no further messages will be sent. Opting out of text messages does not affect your ability to use our services or contact us by other means.
Help
If you need assistance, reply HELP to any message, or contact us directly at (614) 266-8693 or contact@ironedgeoutdoors.com.
No Sharing of Phone Numbers
We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is used only by Iron Edge Outdoor Services and our CRM platform (GoHighLevel) for the purposes described in this policy. Your opt-in consent and phone number are never shared with or sold to other businesses.
4. Third-Party Services
We use the following third-party services in the operation of our website and business. These services may process your data as described below:
| Service | Purpose | Data Accessed |
|---|---|---|
| GoHighLevel | CRM, form processing, SMS and email communication | Name, phone, email, service interest, message history |
| Vercel | Website hosting | IP address, basic analytics (server logs) |
| Google Fonts | Font delivery | IP address (per Google's standard font API) |
We do not use third-party advertising services, retargeting pixels, or social media tracking scripts on our website. We select service providers that maintain reasonable security and data protection standards.
5. Data Sharing
We do not sell your personal information. We do not share your data with third parties for their marketing purposes. Your information may be disclosed only in the following limited circumstances:
- Service providers: With GoHighLevel and other tools listed above, solely to operate our business and communicate with you
- Legal requirements: If required by law, court order, or governmental regulation
- Business protection: To protect the rights, property, or safety of Iron Edge Outdoor Services, our customers, or the public
6. Data Retention
We retain your contact information and communication history for as long as necessary to provide services and maintain our business records. If you are a past customer, we may keep your information on file so we can reference prior work if you contact us again. If you would like your data deleted from our system, contact us using the information in Section 10 and we will remove it within 30 days, subject to any legal record-keeping obligations.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website is served over HTTPS (encrypted connection). Form submissions are processed through GoHighLevel's secure platform. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our website, please contact us and we will promptly delete it.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the information we have about you
- Correction: Ask us to correct inaccurate information
- Deletion: Request that we delete your personal information
- Opt-out: Stop receiving text messages by replying STOP, or contact us to update your communication preferences
To exercise any of these rights, contact us using the information below. We will respond within 30 days.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, want to exercise your data rights, or need help with text message preferences, contact us at:
Iron Edge Outdoor Services LLC
Columbus, OH 43232
Phone: (614) 266-8693
Email: contact@ironedgeoutdoors.com
Website: ironedgeoutdoors.com
See also: Terms of Service